Every year in January, companies achieving 4.4/5 or more for their service rating on Feefo are presented with the Gold Service Award to highlight their commitment to customer service. Serious Readers have been ‘gold standard’ ever since the inception of the award in 2013.

However, this year we’ve gone one step further, attaining the brand new Platinum Service Award, which is only for brands who have achieved the highest standard for customer service across three or more consecutive years.

The real heroes that should take credit for this award are our friendly UK-based customer service team, headed up by manager Helen Fearnley.

Helen commented: “We’re very excited to receive this award from Feefo because it’s based on the feedback of real customers, who are the most important judges of all. It recognises how hard we work to give all our customers the best possible experience. Everyone at Serious Readers is fully committed to the highest quality of service, so it’s important for us to listen, understand and respond to all our customers. The beauty of Feefo is that it enables us to consistently improve, so we’re looking forward to another successful year.”

Hand-built in our factory in Aylesbury, Buckinghamshire, every Serious Light benefits from a 5 year warranty and a 30 day risk-free trial. If you’re not 100% satisfied with your light, we will collect it at our cost and fully refund you.

Thanks to Feefo for recognising the quality of our customer service, and presenting us with this prestigious award. Most importantly, thanks to every Serious Light owner, over 500,000 of you, who benefit from the light quality of a Serious Light every day.